This Limited Warranty applies to physical goods, and only for physical goods, purchased from TrolleysAndBaskets.co.uk Limited (the "Physical Goods").
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, TrolleysAndBaskets Limited will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
TrolleysAndBaskets Limited will either repair or replace the Product at no charge, using new or refurbished replacement parts or products depending on what is the most appropriate solution.
How long does the coverage last?
The Warranty Period for Physical Goods purchased from TrolleysAndBaskets Limited is 1 year from the date of purchase.
A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 180 days from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.
What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Telephone: 01865 858049
We are happy to accept returns of our products as long as they are in an unused condition and you let us know about your intention to return the products within 7 days of delivery.
We charge a 10% re-stocking fee with a minimum charge of £20.
We charge for collection of the products by our courier. This will be charged at cost.
If you prefer you can return the goods yourself to our warehouse, please call or email us for the address. The re-stocking fee will still apply.
We will credit your account when the goods are received back to our warehouse in saleable condition.
If the products are branded with approved artwork then we may be unable to take them back into stock. If you have a concern please call us to discuss, we will always be fair and transparent in our decisions.
If you have received any items damaged we accept full responsibility. If the packaging is damaged please sign it as such with the courier so we can claim through them for the damage in transit. We will either arrange to collect and replace your goods or if appropriate send in our maintenance crew to mend the damage.
Our standard policy is a minimum of 3 orders paid through proforma invoice and then a customer can apply for a credit account.
In the case of the NHS, Schools and large corporates that are only able to order with a purchase order system then we will accept and despatch the orders.
All credit decisions are at our Managing Directors discretion.
We make every effort to ship within 48 hours of receiving an order. For the majority of the UK all boxed consignments are despatched on a next day courier service and larger orders are palletised and shipped on a 48 hour service. For orders that meet certain thresholds in volume and weight we use dedicated vehicles. We can ship worldwide but depending on the delivery address the time frame does vary.
We believe in honest carriage rates through which we do not make a profit.